Shipping & Exchange Policy

This policy explains Sellerio's position on shipping and exchanges, for the purposes of payment-gateway and regulatory disclosure. It applies to all subscription plans.

No physical shipping

Sellerio is a cloud-based operations and advertising platform accessed entirely through a web browser at mysellerio.com. We do not manufacture, warehouse, or ship any physical goods to you as part of any subscription plan, add-on, or service. Nothing purchased on Sellerio is ever shipped, and no shipping charges, carriers, or delivery timelines apply to any transaction on this site.

No exchanges

Because there is no physical product, there is no product exchange process. If you're on the wrong plan for your needs, you can upgrade or downgrade at any time from your Sellerio billing settings — see the plan-change terms in our Terms & Conditions. This is a plan change, not a product exchange, and follows the proration rules described there rather than any exchange/return process.

How access is "delivered" instead

Once a subscription payment is confirmed via Razorpay, access to your Sellerio account and its features is enabled immediately (or upgraded/downgraded immediately for an existing account) — there's no dispatch, tracking number, or delivery window involved. If a payment succeeds but your account access doesn't reflect the correct plan within a few minutes, contact us using the details below and we'll resolve it directly.

Related policies

For anything related to billing, cancellations, and refunds — the actual equivalent of "returns" for a subscription product — see the Refund & Cancellation Policy. For how we handle your data, see the Privacy Policy. For the full terms governing your subscription, see the Terms & Conditions.

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